Who we are
Wollstein Creations is a small, family-owned and run business based in Western Australia.Our website address is https://wollsteincreations.com.au.
Information we collect
When you contact us or submit an order form, we may collect information including your name, email address, telephone number, delivery details and the information needed to create your order, such as your choice of timber, fitting, engraving and writing instrument.
Please only provide information that is relevant to your enquiry or order.
How we use your information
We use your information to:
• respond to your questions;
• discuss, confirm and create your order;
• arrange payment, collection or delivery;
• provide customer service; and
• maintain appropriate business and transaction records.
Payment
Our website does not process online payments or collect card details or online banking login details.
Payment for website orders is made by bank transfer. Our bank account details and your order reference will be provided after your order has been confirmed.
How your information is stored
Information submitted through our forms may be stored securely in our website’s database and sent to our business email account. We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
We retain information only for as long as it is reasonably required to manage your enquiry or order and meet our business, taxation and legal obligations.
Sharing your information
We do not sell or rent your personal information.
We may share information with trusted service providers only when reasonably necessary to operate our website, communicate with you, process an order or arrange delivery. These providers may include our website hosting, email and delivery providers.
Website and technical information
Our website and hosting provider may automatically collect limited technical information, such as your IP address, browser type and the time you visited the website. This information may be used for website security, maintenance and troubleshooting.
Cookies may also be used when they are necessary for the website to operate correctly. We do not use information submitted through our order form for unrelated advertising.
Accessing or correcting your information
You may ask us what personal information we hold about you or request that incorrect information be corrected. You may also contact us with any questions or concerns about how your information has been handled.
Please use the Contact page on our website to submit your request, and we will respond within a reasonable time.
Changes to this policy
We may update this Privacy Policy if our business practices, website or legal obligations change. The latest version will always be available on this page.
Thank you for trusting Wollstein Creations with your personal information.
Last updated: 22 August 2026